Processing Refunds, Partial Refunds and Voiding Transactions

Refund: A refund is when you have charged a customer and need to cancel the payment and return the funds to the customer a day or more after the transaction occurred.

Partial Refund: A refund is when you have charged a customer and need to cancel a partial amount of the payment and return the funds to the customer a day or more after the transaction occurred.

Void: Cancelling out the transaction.

*If you are an unsure how to locate a transaction within the dashboard, you will find our Batch History and Transaction Search articles helpful.

To Process a Refund:

• Locate the transaction you want to refund or void
• Click the ACTIONS button in the top right corner and select refund:

A pop-up will appear, displaying the amount of the original transaction:

You have an opportunity to refund a lesser amount here by entering it into the window. By default, our system assumes you want to refund the entire transaction, please confirm the refund amount.

Select the red REFUND Button - confirm the transaction.